Refund Policy

No refunds

We do not give refunds. This applies to every product and service we sell, monthly and one-time.

Month to month, cancel anytime

Every plan is month to month. Cancel at any time and you will not be billed again. The month already paid for is not returned, and your access runs to the end of it.

You can cancel a subscription yourself at any time from Billing in the Members app.

Canceling a booked session

Consulting, advisory and assessment appointments can be canceled or moved at no charge with at least 24 hours’ notice.

If you cancel with less than 24 hours’ notice, or miss the session without telling us, we may treat it as delivered. We would rather move it than lose it, so tell us early even if it is awkward.

If you think a charge is wrong

Please contact us before raising a dispute with your bank. Billing mistakes happen: a duplicate payment, a charge after a cancellation, the wrong amount. We can usually fix those within 5 business days. A dispute takes weeks and involves people who know nothing about your account.

We aim to answer within two business days.

Free and trial products

Where no payment was taken, you can stop using the product or ask us to close the account at any time.

Changes to this policy

We may update this policy. The version that applies to your purchase is the one published when you bought. The date at the top of this page is when it was last changed.

Questions

Ask before you buy if you are unsure. Email info@itdigilit.com or use the contact page.